Free shipping over $400 usd for MX/ US / CA
SHIPPING
How much does shipping cost?
Mexico: Free standard shipping.
USA & Canada: Free standard shipping on orders over $400 USD.
Orders under $400 USD → $50 USD.
Express delivery → $50 USD.
Rest of the world:
DHL Express (1kg–2kg): $50 USD
DHL Express (2kg–4kg): $100 USD
DHL Express (4kg–6kg): $150 USD
DHL Express (6kg–8kg): $200 USD
How fast is shipping?
- Made-to-order items: Our production time is up to 30 business days before shipping, depending on demand.
- Ready-to-ship items: Orders are dispatched within 2–5 business days of purchase.
Once your order has shipped, estimated delivery times are:
- Mexico, USA & Canada: 2–5 business days
- Rest of the world: 3–10 business days
Please note that delivery times may vary due to customs clearance or other unforeseen circumstances. We always do our best to ensure your order arrives as quickly as possible.
Additional shipping costs are non-refundable.
We do not ship on weekends or Mexican national holidays, and Saturday delivery is not available at this time.
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RETURN & EXCHANGE POLICIES
Our return policy allows 14 days from the date of delivery to initiate and ship your return or exchange.
Once this period has expired, items are no longer eligible for return, exchange, or refund.
Please note: Exceptions will not be made for sizing, fit, or material concerns once the return window has closed.
To qualify for a return, your item must meet the following conditions:
- Unused, in perfect condition, and exactly as received.
- In its original packaging.
- Not worn, altered, washed, or damaged.
- Please ensure you obtain authorization before sending any return, as unapproved shipments cannot be processed.
- Sale, Last Pairs items and Custom Pair cannot be returned/exchanged/refunded. No exceptions will be made for sizing, fit, or material issues.
Non-returnable items (Final Sale):
- Sale Items
- Last Pairs.
- Custom orders.
- Purchases made with discount codes or promotional offers (these automatically become Final Sale).
- Gift cards.
No exceptions will be made for sizing, fit, or material issues on Final Sale items.
We understand that buying Final Sale or Last Pairs items can be tricky, so if you have any questions about the style o sizing, please reach out to hola@unmarked.mx before placing your order.
Items purchased as a gift card are still applicable to our 'Final Sale' policy and cannot be returned.
Sale, Last Pairs items and Custom Pair cannot be returned. No exceptions will be made for sizing, fit, or material issues.
We understand that buying Final Sale or Last Pairs items can be tricky, so if you have any questions about the style o sizing, please reach out to hola@unmarked.mx before placing your order.
Items purchased as a gift card are still applicable to our 'Final Sale' policy and cannot be returned.
All returns must arrive in new, unworn condition and in their original packaging.
After 14 days from the delivery date, items become ineligible for return and will be automatically reshipped to the customer.
How many size changes can I make?
We accept only one size exchange per style/model.
After this adjustment, further returns, refunds, or exchanges will not be accepted.
Yes. Customers are responsible for the cost of shipping returns back to us.
If you have requested an exchange, we’ll ship the replacement item(s) back to you free of charge once your return is received and approved.
For returns valued over $75 USD, we strongly recommend using a trackable shipping method or purchasing shipping insurance. Please note that UNMARKED cannot guarantee receipt of items sent without these measures.
PLEASE, IF YOU SEND IT WITH FEDEX, UPS, DHL, ETC, PUT THAT IT IS A RETURN OF GOODS AND A VALUE UNDER $50 USD, OTHERWISE DUTIES & OTHER EXPENSES MIGHT BE APPLIED AND THE PACKAGE WON'T BE ACCEPTED AND IT WILL BE RETURNED.
Your order number can be found in the subject line of both your 'order confirmation' and 'shipping confirmation' emails.
To return your product, you should mail your contact to hola@unmarked, we will send you the shipping adress.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We process all returns within 3-5 working days of receiving them. We will send you a 'refund notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 business days to credit on your account statement, depending on your card issuer, which is beyond our control.
We aim to process all returns within 3-5 working days of receiving them if we have the model in stock, if not, we have to process again your order and the processing time is up to 25 days. Although it can take longer during busy periods such as holidays and sale.
Can I cancel my order after asking for a size change?
Once you have requested a size change and we have started producing your new pair of shoes, cancellations/refunds will not be accepted.
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.
Refunds do not include any shipping costs paid on your original order, if applicable and neither do Paypal or shopify fees.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hola@unmarked.mx.