Frequently Asked Questions

Welcome to our FAQ Page


Choose Afterpay as your payment method at checkout. First-time customers will need to create an Afterpay account (with instant approval decision).

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically take the money from your debit or credit card on your payment due dates.

Things to consider

  • Are there sufficient funds on your card? Generally we look to see the first instalment amount available to spend.
  • The length of time you have been using Afterpay
  • The amount you have to repay
  • The value of the order you are trying to place
  • The number of orders you currently have 'open' with us

Afterpay is a payment service offered by US online retailers for shoppers who: 

  • Are a resident and reside within one of the 50 states or the District of Columbia.  A
    • Afterpay is not available in US Territories.   
  • Are at least 18 years old; (19 years old in Alabama or if you are a ward of the state in Nebraska)
  • Are capable of entering into a legally binding contract;
  • Have a valid and verifiable email address and mobile number;
  • Provide a valid delivery address in the United States;
  • Be authorised to use the US-issued credit card, debit card or bank checking account to make the purchase.

You will more than likely pay the first installment of the purchase price at the time you place the order.  If you have been shopping with Afterpay for some time, and have a really good repayment history, you may find that we defer taking the first payment until 2 weeks (15 days for residents of California) after you make your purchase.

In all cases you will be notified on screen if the first payment is due at the time of the purchase. We also send you a confirmation email outlining the amounts and dates that the payments are due.

First payment higher than the other three?

For some purchases, if your total order amount exceeds your Afterpay-approved spending limit the first payment may be higher than subsequent payments. Afterpay will show you how the installments are split before you pay.

Afterpay is a free service when you pay on time - there are no upfront fees charged or any interest incurred.

The only fees that may be incurred are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.

We do everything we can for you to avoid late fees, including sending reminders leading up to the payment due date.

Late fees for shoppers in the USA are capped at 25% of the order value.

Monthly Payment

Afterpay Monthly Payment is a simple interest installment-based lending option that gives you more flexible ways to pay for high-value orders. Depending on your eligibility, Pay monthly offers flexibility with a 6 and 12 month interest-based payment option on items over $400. Interest accrues on the unpaid principal balance on a daily basis. Please note, until an offer is accepted rates and offers are subject to change

You certainly can! 

Afterpay allows you to shop online from your home country with participating New Zealand, Canadian, US, and UK online merchants. 

You can find participating merchants in the “Global Shopping” category within the "All Categories" section in the mobile app. 

Afterpay also converts the price of the goods from the retailer’s home currency to your currency so that you can see exactly how much it will cost you upfront.  Unlike a lot of other international payment providers, we do not charge any other fees on top of the exchange rate so that you know exactly how much the order will cost before you commit to buy.


What is the exchange rate?

  • When you google ‘currency conversion’ or ‘fx rates’ online, you typically see a wholesale exchange rate which is the rate at which foreign currency conversions occur for central banks, major financial institutions and large corporations.
  • Wholesale exchange rates are generally reserved for institutions who convert billions of dollars annually and are not the rate that a regular customer would receive from a bank or foreign currency company to buy lower value items in a foreign currency.
  • Generally, customers will receive what is termed a “retail” exchange rate which is likely to be 3-4% higher than the wholesale exchange rate from a bank and potentially even higher from a foreign currency company.
  • The “retail” exchange rate is a competitive retail exchange rate (typically what would be provided by a major bank) and in line with typical credit card and debit card exchange rates.  The exchange rate will change regularly to reflect the currency fluctuations in the foreign exchange market. 
  • To find out your current exchange rate, you can check your bank's website, as this information is normally included.

Goodyear Welt

A Goodyear welt is a strip of leather that is sewn around the bottom edge of a shoe, attached to both the insole and the upper.

The Goodyear Welt process

The welt can be easily unstitched, which thus detaches the sole without damaging the rest of the shoe, meaning it can be replaced time and time again as it is worn down.

When it comes to Goodyear welted shoes, not only is the resoling going to be easy because the stitching is on the outside, but as long as the upper stays in great shape you can resole them as many times as you need to. You're simply replacing the sole.

All our Goodyear welted boots and shoes can be resoled making them useful for at least 20 years.

How do you tell if a shoe can be resoled?

It is important that you replace the soles of your shoes before you wear holes into them. There are three ways to evaluate whether your soles need to be replaced: 

  1. Press into the center of the sole with your thumb. If the sole feels spongy or weak, it is time to replace it.
  2. If you see a circular wearing pattern on the bottom of the shoe.
  3. If you look at the edge of the shoe where the sole meets the welt and see uneven wearing due to pronation, then it, again, is time to replace the sole.

And, obviously, if you have worn a hole into the bottom of your sole, then it needs to be replaced immediately.


Please contact us at so we can assist you.

It depends the work you want to realize, cost of the sole, leather, etc. 

Please contact us at so we can send you a quotation. 

You must consider that Goodyear welted shoes take time to break in. They are typically stiff and may be a bit uncomfortable at first. Over time they will become one of your favorite and most comfortable shoes.

For the first few wears, it is uncomfortable and gives you blisters. But somehow after a period, it magically becomes more comfortable; this is called the break in period.

A few tips: 

  1. Put on thick socks on your feet. 
  2. Blast one of the shoes all over with a hair dryer for around a minute, until it’s warm and soft. 
  3. Put the shoe on your foot.
  4. Repeat with the other shoe.
  5. Walk around your house at least until the shoes have cooled - the longer you can keep them on the better.

If you have time, ideally do this a couple of times.

This construction method stops water and other outside debris from entering the shoe. While not waterproof, it is certainly water resistant.


Our policy lasts 14 days: the shoes must be shipped within 14 days. If 14 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange. No exceptions will be made for sizing, fit, or material issues.  

 To be eligible for a return, your item must be: 

- Unused and in the same condition that you received it. 

- In the original packaging. 

- Must not have been worn, altered, washed, or damaged 

-We do not accept returned items that were sent back by you directly without checking with us

All returns should be in new, unworn condition with the box still untact. After 14 days from when you receive your order, items are ineligible for return and will be automatically reshipped to the customer upon receipt.

Yes, customers are responsible for the cost of shipping returns back to us. If you have requested an exchange, we will ship the replacement item(s) back to you free of charge. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you don´t we don’t guarantee that we will receive your returned item. 



Your order number can be found in the subject line of both your 'order confirmation' and 'shipping confirmation' emails.   

To return your product, you should mail your contact to hola@unmarked, we will send you the shipping

Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.  

We process all returns within 3-5 working days of receiving them. We will send you a 'refund notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 business days to credit on your account statement, depending on your card issuer, which is beyond our control.  

We aim to process all returns within 3-5 working days of receiving them if we have the model in stock, if not, we have to process again your order and the processing time is up to 15 days. Although it can take longer during busy periods such as holidays and sale.  

Only one size change per model/item will be accepted, returns or refunds won´t be accepted after that change. 

We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly. 


Refunds do not include any shipping costs paid on your original order, if applicable and neither do Paypal or shopify fees.   

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale, Last Pairs items and Custom Pair cannot be returned. No exceptions will be made for sizing,
fit, or material issues. 

We understand that buying Final Sale or Last Pairs items can be tricky, so if you have any questions about the style o sizing, please reach out to before placing your order.

Items purchased as a gift card are still applicable to our 'Final Sale' policy and cannot be returned.  

If we've not answered your question above, please contact for further help. 


Office hours are 9am-5-30pm (GMT-6) Monday - Friday.  

Once you have requested a size change and we have started producing your new pair of shoes, cancellations/refunds will not be accepted. 


Free standard shipping for Mexico. 

Free standard shipping on orders over $350 USD for USA and Canada. Under $350 -> 50 USD

Express delivery for USA, Canada: 50 USD

Rest of the world 50 USD.

1-On-demand items: up to 15 days to be shipped.  

2-Ready to go items: our orders are shipped within 2 business days of purchase.

Once your order is shipped, we estimate you will receive your order within:   

  • 2-5 business days of its ship date for U.S. and Canada  
  • or 3-10 days if you are located in the rest of the world 

Shipping times may vary (custom policies, any other natural event), but rest assured we work our
hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.  

We do not ship on the weekend or Mexican holidays, and we do not offer Saturday delivery yet.  

We ship worldwide. 

All our products shipped from Mexico and are free of import taxes from USA, Canada, European
Union, Israel, Colombia, Venezuela, Costa Rica, Chile, Uruguay, Australia and Japan. 

*if your country is not listed above, import fees may be applied. Unfortunately we cannot be
responsible for those fees.  

Also we are not responsible of some postal service fee policies.

Taxes are nonrefundable. If you have any other questions around taxes, let us know:

Thanks for visiting our page.