Frequently Asked Questions

Welcome to our FAQ Page

Goodyear Welt

A Goodyear welt is a strip of leather that is sewn around the bottom edge of a shoe, attached to both the insole and the upper.

The Goodyear Welt process

The welt can be easily unstitched, which thus detaches the sole without damaging the rest of the shoe, meaning it can be replaced time and time again as it is worn down.

When it comes to Goodyear welted shoes, not only is the resoling going to be easy because the stitching is on the outside, but as long as the upper stays in great shape you can resole them as many times as you need to. You're simply replacing the sole.

All our Goodyear welted boots and shoes can be resoled making them useful for at least 20 years.

Please contact us at hola@unmarked.mx so we can assist you.

It depends the work you want to realize, cost of the sole, leather, etc. 

Please contact us at hola@unmarked.mx so we can send you a quotation. 

Most shoemakers limit the number of times they will resole, usually 2 or perhaps 3 times. If the shoe is still in good condition after that you could still get it resoled, however.

It is important that you replace the soles of your shoes before you wear holes into them. There are three ways to evaluate whether your soles need to be replaced: 

  1. Press into the center of the sole with your thumb. If the sole feels spongy or weak, it is time to replace it.
  2. If you see a circular wearing pattern on the bottom of the shoe.
  3. If you look at the edge of the shoe where the sole meets the welt and see uneven wearing due to pronation, then it, again, is time to replace the sole.

And, obviously, if you have worn a hole into the bottom of your sole, then it needs to be replaced immediately.

If necessary, repairs rare also, undertaken by a professional, a Goodyear-welted shoe can easily enjoy a shelf life of six to ten years maybe up to twenty if you take good care. 

You must consider that Goodyear welted shoes take time to break in. They are typically stiff and may be a bit uncomfortable at first. Over time they will become one of your favorite and most comfortable shoes.

For the first few wears, it is uncomfortable and gives you blisters. But somehow after a period, it magically becomes more comfortable; this is called the break in period.

A few tips: 

  1. Put on thick socks on your feet. 
  2. Blast one of the shoes all over with a hair dryer for around a minute, until it’s warm and soft. 
  3. Put the shoe on your foot.
  4. Repeat with the other shoe.
  5. Walk around your house at least until the shoes have cooled - the longer you can keep them on the better.

If you have time, ideally do this a couple of times.

This construction method stops water and other outside debris from entering the shoe. While not waterproof, it is certainly water resistant.

Returns

Our policy lasts 14 days: the shoes must be shipped within 14 days. If 14 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange. No exceptions will be made for sizing, fit, or material issues.  

 To be eligible for a return, your item must be: 

- Unused and in the same condition that you received it. 

- In the original packaging. 

- Must not have been worn, altered, washed, or damaged 

-We do not accept returned items that were sent back by you directly without checking with us
first.  

All returns should be in new, unworn condition with the box still untact. After 14 days from when you receive your order, items are ineligible for return and will be automatically reshipped to the customer upon receipt.

Yes, customers are responsible for the cost of shipping returns back to us. If you have requested an exchange, we will ship the replacement item(s) back to you free of charge. 

  

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you don´t we don’t guarantee that we will receive your returned item. 

  

PLEASE, IF YOU SEND IT WITH FEDEX, UPS, DHL, ETC, PUT THAT IT IS A RETURN OF GOODS AND A VALUE UNDER $50 USD, OTHERWISE DUTIES & OTHER EXPENSES MIGHT BE APPLIED AND THE PACKAGE WON'T BE ACCEPTED AND IT WILL BE RETURNED.  

Your order number can be found in the subject line of both your 'order confirmation' and 'shipping confirmation' emails.   

To return your product, you should mail your contact to hola@unmarked, we will send you the shipping
adress.
 

Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.  

We process all returns within 3-5 working days of receiving them. We will send you a 'refund notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 business days to credit on your account statement, depending on your card issuer, which is beyond our control.  

We aim to process all returns within 3-5 working days of receiving them if we have the model in stock, if not, we have to process again your order and the processing time is up to 15 days. Although it can take longer during busy periods such as holidays and sale.  

Only one size change per model/item will be accepted, returns or refunds won´t be accepted after that change. 

We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly. 

  

Refunds do not include any shipping costs paid on your original order, if applicable and neither do Paypal or shopify fees.   

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at hola@unmarked.mx.
 

Sale, Last Pairs items and Custom Pair cannot be returned. No exceptions will be made for sizing,
fit, or material issues. 

We understand that buying Final Sale or Last Pairs items can be tricky, so if you have any questions about the style o sizing, please reach out to hola@unmarked.mx before placing your order.


Items purchased as a gift card are still applicable to our 'Final Sale' policy and cannot be returned.  

If we've not answered your question above, please contact hola@unmarked.mx for further help. 

  

Office hours are 9am-5-30pm (GMT-6) Monday - Friday.  

Once you have requested a size change and we have started producing your new pair of shoes, cancellations/refunds will not be accepted. 

Shipping

We offer free worldwide shipping on all orders over $120 USD. 

1-On-demand items: up to 15 days to be shipped.  

2-Ready to go items: our orders are shipped within 2 business days of purchase.


Once your order is shipped, we estimate you will receive your order within:   

  • 2-5 business days of its ship date for U.S. and Canada  
  • or 3-10 days if you are located in the rest of the world 

Shipping times may vary (custom policies, any other natural event), but rest assured we work our
hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.  

We do not ship on the weekend or Mexican holidays, and we do not offer Saturday delivery yet.  

We ship worldwide. 

All our products shipped from Mexico and are free of import taxes from USA, Canada, European
Union, Israel, Colombia, Venezuela, Costa Rica, Chile, Uruguay, Australia and Japan. 

*if your country is not listed above, import fees may be applied. Unfortunately we cannot be
responsible for those fees.  

Also we are not responsible of some postal service fee policies.

Taxes are nonrefundable. If you have any other questions around taxes, let us know: hola@unmarked.mx

Thanks for visiting our page.